SHOPLY GROUP PRIVACY POLICY

SHOPLY GROUP L.L.C. operates this store and website, including all associated information, functionalities, tools, products, and services, to provide you with a personalized shopping experience (the “Services”). SHOPLY GROUP uses the WordPress platform with the WooCommerce extension, which allows us to offer you these Services. This Privacy Policy describes how we collect, use, and share your personal information when you visit or use the site, make a purchase, or otherwise interact with us. In the event of any conflict between our General Terms and Conditions and this Privacy Policy, the latter shall prevail with respect to the collection and processing of your personal data.

Company Details

  • Company Name: SHOPLY GROUP L.L.C.

  • Business Registration No.: 812421494

  • Registered Address: Kalabria 20, Prishtinë, Kosovo

  • Company Type: Limited Liability Company (LLC)

  • Registration Authority: Registered with ARBK (Kosovo Business Registration Agency)

  • Registration Date: 26 May 2026

  • E-mail: support@shoplygroups.com

  • Website: https://shoplygroups.com/

Please read this privacy policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this policy and consent to the collection, use, and sharing of your personal data as described below.

1. Personal Data Collected

«Personal data» means any information that can be used to identify you, directly or indirectly. Anonymized or aggregated data is not considered personal data. Depending on your interaction with our Services and applicable law (including the GDPR), we may collect the following categories:

  • Contact information: name, postal address, billing and shipping address, telephone number, email address.

  • Financial data: payment card information, transaction details, payment method.

  • Account information: identifiers, password, preferences, and settings.

  • Transaction data: items viewed, added to cart, purchased, returned or exchanged.

  • Communications: Information provided when you contact our customer service.

  • Device data: information about the browser, network, IP address.

  • Usage data: interactions with our Services (browsing, time spent, clicks, etc.).

2. Data Sources

We collect your data:

  • Directly from you when you create an account, place an order, or contact us.

  • Automatically through our Services, in particular through the use of cookies and similar technologies (managed by WordPress/WooCommerce and its extensions).

  • Through our service providers (payment, logistics, hosting, etc.).

  • From our partners and other third parties for advertising and analytical purposes.

3. Use of Personal Data

Your data is used for:

  • To provide and improve our Services (order processing, payments, deliveries, returns, account management, etc.).

  • Personalize your shopping experience and recommend products that may be of interest to you.

  • Marketing and advertising: sending offers, promotions and personalized information.

  • Security and fraud prevention: authentication, detection and management of fraudulent activities.

  • Customer service and communication: answering your questions and managing your relationship with us.

  • Legal reasons: to comply with the law and the requirements of the competent authorities.

4. Exchange of Personal Data

We may share your data with:

  • Our technical platform providers (Hosting, WordPress/WooCommerce) and the developers of extensions necessary for the operation of the store.

  • Our marketing partners to distribute personalized advertising (in accordance with their own privacy policies).

  • Service providers such as logistics, customer service, or data analysis.

  • Our subsidiaries and business partners within the framework of managing our activities.

  • Commercial transactions (merger, acquisition, reorganization, etc.).

5. Relationship with WordPress and WooCommerce

Our Services are built on the WordPress platform and the WooCommerce e-commerce plugin. These tools, as well as the third-party plugins we use (for payments, analytics, etc.), may collect and process some of your data to enable us to operate. You can consult these providers’ privacy policies for more information on how they use your data.

6. Third-Party Sites and Links

Our Services may contain links to third-party websites. We are not responsible for the security or confidentiality of information provided on those sites. Please review their privacy policies before interacting with them.

7. Data on Minors

Our services are not intended for children. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with data, please contact us at support@shoplygroups.com.

8. Safety and Conservation

No security measure is foolproof. We protect your data, but we cannot guarantee absolute security. Data is retained for as long as necessary to provide services, comply with our legal obligations, or resolve disputes.

9. Your Rights (GDPR)

In accordance with applicable legislation (in particular the General Data Protection Regulation – GDPR), you have several rights:

  • Right of access to your personal data.

  • Right to rectify inaccurate data.

  • Right to erasure («right to be forgotten»).

  • Right to data portability.

  • Right to object to or limit the processing of your personal data.

  • Right to withdraw your consent at any time.

To exercise these rights, please contact us at support@shoplygroups.com. We will respond to your request within the timeframes stipulated by law.

10. Claims

If you believe that your rights are not being respected, you can file a complaint with the competent data protection authority.

11. International Transfers

Your data may be transferred outside the European Union. In this case, we ensure that these transfers comply with standard contractual clauses approved by the European Commission or other equivalent safeguards.

12. Policy Modifications

We may modify this privacy policy at any time to reflect changes in our practices or legal requirements. The date of the last update will be indicated at the top. By continuing to use our Services, you agree to the revised policy.

SHOPLY GROUP L.L.C. — For any questions: support@shoplygroups.com