SHOPLY GROUP TERMS AND CONDITIONS

INTRODUCTION

Welcome to SHOPLY GROUP. The terms «we», «our» and «ours» refer to SHOPLY GROUP L.L.C. (Business Registration No.: 812421494, Registered Address: Kalabria 20, Prishtinë, Kosovo).

SHOPLY GROUP operates this store and website, including all associated information, content, functionalities, tools, products, and services, to provide you with a personalized shopping experience (the “Services”). This document describes the general terms and conditions governing your access to and use of the Services (the “Terms”).

Please read these Terms carefully. By accessing, using, or making a purchase from our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms, you represent that you are of legal age in your country of residence and authorized to enter into contracts. To use certain features of the Services, you may need to create an account and provide personal information (email address, billing address, shipping address, payment details, etc.). You warrant that all information provided is accurate, current, and complete.

You are responsible for the confidentiality of your account credentials and for all activities that occur through your account. You must not transfer, assign, or sell your account.

SECTION 2 – OUR PRODUCTS

We strive to describe our products and services accurately. However, colors, appearance, and size may vary depending on your screen and settings. We do not guarantee that the appearance or quality will necessarily match your expectations.

Product descriptions are subject to change at any time without notice. We reserve the right to discontinue products and limit quantities offered per customer or region.

SECTION 3 – ORDERS

By placing an order, you are submitting an offer to purchase. We reserve the right to accept or reject an order at our sole discretion. An order is considered accepted once we have sent you an email confirmation. Acceptance is conditional upon receipt and processing of payment. Please review your order before confirming it: cancellation requests cannot always be processed after acceptance.

Returns and exchanges are handled according to our return policy. Purchases must be for personal use and not for commercial resale.

SECTION 4 – PRICES AND BILLING

Prices, promotions, and discounts are subject to change without notice. The price applied to your order is the one shown at the time of validation and will appear in the order confirmation. Unless otherwise stated, the prices shown do not include taxes (such as VAT, if applicable), shipping costs, customs duties, or import fees.

Prices in the physical store may differ from online prices. You agree to provide accurate and up-to-date payment information. You authorize the debiting of amounts due for your orders.

SECTION 5 – DELIVERY AND TRANSPORT

Delivery times are estimates and are not guaranteed. We disclaim all liability for delays related to carriers, customs procedures, or events beyond our control. Ownership and risk transfer upon delivery of the goods to the carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All elements of the Services (trademarks, logos, text, images, videos, design, layouts, etc.) are the property of SHOPLY GROUP, its affiliates, or its licensors. They are protected by copyright, trademark, and other intellectual property laws.

Unless you have prior written authorization, you are not authorized to reproduce, modify, distribute or exploit these elements for commercial purposes.

SECTION 7 – OPTIONAL TOOLS

Certain optional tools or services provided on the platform may come from third parties (WordPress/WooCommerce extensions or plugins). We have no control over these tools and provide them «as is.» Their use is at your own risk; please review the terms of service of these third parties before using them.

SECTION 8 – LINKS TO THIRD PARTIES

The Services may contain links to third-party websites. We are not responsible for the content or practices of these sites. Access to these third-party sites is at your own risk and subject to their terms and conditions.

SECTION 9 – RELATIONSHIP WITH WORDPRESS/WOOCOMMERCE

Our store is hosted on the WordPress platform with the WooCommerce extension. These systems provide the e-commerce infrastructure and certain technical functionalities.

The sales you make are conducted directly with SHOPLY GROUP. You acknowledge and agree that WordPress and WooCommerce are not responsible for the commercial aspects between you and SHOPLY GROUP.

SECTION 10 – PRIVACY POLICY

All personal data collected is processed in accordance with our Privacy Policy available on the site. WordPress/WooCommerce and its extensions may also process certain data related to the use of the Services. For more information, please see our Privacy Policy and the privacy policies of the relevant third parties.

SECTION 11 – COMMENTS AND FEEDBACK

If you provide us with opinions, suggestions, ideas, or other content (collectively, «Feedback»), you hereby grant us a worldwide, royalty-free, and transferable license to use, reproduce, modify, publish, and exploit this Feedback in the course of our business activities. You warrant that you own the rights to this content and that it does not infringe upon the rights of any third party.

SECTION 12 – ERRORS AND INACCURACIES

The information provided in the Services may contain errors or omissions. We reserve the right to correct, modify, or update this information, including prices and availability, and to cancel orders if necessary.

SECTION 13 – PROHIBITED USES

You must not use the Services for illegal or abusive purposes. Specifically prohibited activities include: sending spam, unauthorized data collection, transmitting malicious code, impersonating others, or any activity that violates intellectual property rights or the law. In the event of a violation, we may suspend or terminate your account without prior notice.

SECTION 14 – TERMINATION

We may suspend or terminate your access to the Services or your account at any time, without prior notice, at our sole discretion. In the event of termination, you remain responsible for any amounts due for orders placed before the termination date.

SECTION 15 – WARRANTY DISCLAIMER

To the extent permitted by law, the Services and products are provided «as is» and «as available,» without any express or implied warranties. We do not guarantee that your use of the Services will be uninterrupted or error-free.

SECTION 16 – LIMITATION OF LIABILITY

Within the limits authorized by law, SHOPLY GROUP and its partners will not be liable for indirect, consequential or punitive damages, including, but not limited to, loss of profits, loss of revenue, loss of earnings, loss of data or replacement costs, resulting from the use of the Services or products.

SECTION 17 – COMPENSATION

You agree to indemnify and defend SHOPLY GROUP, WordPress/WooCommerce (and its affiliated entities), as well as its affiliates, directors and employees against all claims, losses, costs, damages and expenses (including attorneys’ fees) resulting from your use of the Services, your violation of these Terms or your violation of the rights of a third party.

SECTION 18 – DIVISIBLE CLAUSE

If any provision of these Terms is deemed invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary and will not affect the validity of the other provisions.

SECTION 19 – DISCLAIMER AND INTEGRITY

The failure of SHOPLY GROUP to exercise any right or provision of these Terms does not constitute a waiver of that right. These Terms constitute the entire agreement between you and SHOPLY GROUP and supersede any prior communications.

SECTION 20 – ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms or our rights at any time without your consent.

SECTION 21 – APPLICABLE LAW

These Terms are governed by the laws of Kosovo. You and SHOPLY GROUP agree to the exclusive jurisdiction of the competent national courts for any dispute arising from these Terms.

SECTION 22 – TITLES

The section headings are provided solely for ease of reading and do not affect the interpretation of these Terms.

SECTION 23 – MODIFICATIONS TO THE CONDITIONS

We reserve the right to modify these Terms at any time. Modifications will be posted on the site, and the updated date will be changed accordingly. It is your responsibility to review the Terms regularly. Your continued use of the Services after modifications are posted constitutes acceptance of the modified Terms.

SHOPLY GROUP — For any questions: 📧 support@shoplygroups.com